Return & Refund Policy

RETURN & REFUND POLICY

Thanks for shopping at www.cyrabooksonlinestore.com

All products sold on Cyrabooksonlinestore checked for quality, every possible measure have been taken to make sure they are readable and of desirable quality. We offer easy replacement for all products sold, under certain conditions which are mentioned below:

We offer 7 days Return OR Replacement (from date of delivery) policy based in following conditions:

We source branded products and these products are bound by brand policies of exchange refunds and cancellations thereby binding the customer with the same.

If you are not entirely satisfied with your purchase, we’re here to help.

A. Replacement

1. In case of any manufacturing defect, customers may notify us within 7 days from the delivery. After which we may not be able to accept the complaint.

2. You can request a return or replacement of any product within 7 days of date of delivery. To be eligible for a return, your item must be unused and in the same condition that you received it. Your item must be in the original packaging. Your item needs to have the receipt or proof of purchase.

3. We may ask you to share the images of the product and the internal and external packaging material.

4. In case of replacement, once we agree to replace (based on conditions mentioned in clause no. 2) , then we will replace the defective/damaged product with a replacement, in case replacement is not available , the book with the same or less weight will be made available via offline communication. We will try to replace the specific product ordered. However, the company reserves the right to offer an alternate product in case the product is Out of Stock or Discontinued by the manufacturer.

5. Damages due to tear and negligence on the part of the customer is not returnable at all.

6. Products must be in their original condition; how they were delivered.

B. Return & Refunds

Once we receive your item, we will inspect it and notify you that we have received your returned item. We will immediately notify you on the status of your refund after inspecting the item. If your return is approved, we will initiate a refund to your credit/debit card (or original method of payment). You will receive the credit within a certain amount of days, depending on your card issuer’s policies.

C. Shipping

You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.

D. Contact Us

If you have any questions regarding Return and Refund of your order kindly write to us, at: contact@cyrabooksonlinestore.com